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Collector in Green Bay, WI at WS Packaging

Date Posted: 1/28/2018

Job Snapshot

Job Description

Requisition Number
Post Date
Green Bay
1st Shift

Position Objective:
Under the direction of the Corporate Collections Manager, the Collector is responsible for building relationships with customers, contacting them in regards to delinquent payments and working with customers to make payments in a timely manner. Also responsible for adhering to established policy regarding the communication of past due amounts to customers, assisting customers in resolving disputed amounts and communicating regularly with customer service, order entry, the sales force and the collection team.
  • Understand and adhere to the policies and procedures outlined in the employee manual
  • Understand and support the Corporate Mission Statement, Values, Vision, and Operating Principles
  • Adhere to mandatory daily stretch, safety requirements.
  • Meet attendance standards.
  • Practice and sustain Lean Manufacturing and 6S procedures.
  • Treat others with respect.
  • Accept responsibility for own actions.
  • Meet production standards.
  • Make Phone calls on high volume, small and high dollar customer accounts.
  • Negotiate challenging customer accounts to work out payment plans.
  • Reprint customer invoices, credit memos, and statements.
  • Release customer accounts to authorize production and shipment of orders.
  • Generate and send customer demand for payment letters.
  • Adhere to established policy regarding the communication of past due amounts to customers.
  • Adhere to established policy regarding holding orders for customers with past due balance.
  • Generate an aged Accounts Receivable subsidiary monthly, at a minimum.
  • Assist customers in resolving disputed amounts including short pays and credits
  • Communicate regularly with customer service, order entry, the sales force and credit staff.
  • Assist other collectors during their absence.


Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Preferred Skills:
  • Strong interpersonal and communication skills, both written and verbal
  • Knowledge of Microsoft Word, Excel and Outlook
  • Manage multiple tasks in an organized manner

WS Packaging Group Inc. is an Equal Opportunity, Affirmative Action employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)