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Customer Service Assistant in Franklin, PA at WS Packaging

Date Posted: 2/12/2018

Job Snapshot

Job Description

Requisition Number
Post Date
Customer Service Assistant
1st Shift

Position Objective: The Order Entry supports WS Packaging Group, Inc. goals, values and philosophy by exhibiting the following behaviors: excellence, quality service to internal customers, commitment and accountability. Performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.
Role and Responsibilities:
  • Validate incoming art, orders and other customer requests; discuss necessary changes with customer.
  • Provide accurate and complete information to internal customers.
  • Ensure that customer fully understands what is required of them to meet their expectations.
  • Confirm charges, pricing, and miscellaneous charges.  Add necessary price breaks to existing quotes.
  • Handle press proofs, process complaints/credits, research and assist in clean-up of open payment issues.
  • Bring forth ideas to expedite orders, resolve issues, cost absorption confirmations, etc.
  • Schedule work orders on appropriate equipment based on production specifications.
  • Schedule both resources and equipment to ensure a level load on the production floor.
  • Enter work orders for production based on the information provided by Customer Care via sales orders.
  • Maintain production master files. This includes the creation of new files and the retention of existing production master files.
  • Communicates daily schedule requirements to Plants.
  • Reviews all new parts specifications for accuracy with respect to equipment for production.
  • Manage and analyze Kanban queue to facilitate orders for replenishment.
  • Analyze Kanban signals to determine velocity, signal failures and PFEP modifications.
  • Anticipates, research and report on future changes to ensure such knowledge is factored into the planning of the company's own strategy, resources and procedures.
  • Monitor, record, analyze and report on activities, trends, results and recommendations relating to replenishment activities.
  • Manage stock control activities influenced by Key account stocking requirements.
  • Prepare and submit relevant administrative reports in a timely and accurate manner, for example: shipping reports; KRB minutes, actions and agenda; Kanban user instructions and procedures.
  • Proactively collaborate with other departments as necessary to forecast, plan to meet, and to supply demand.
  • Investigate, plan and implement strategically effective and relevant methods, to optimally meet the needs of production and our customers. Examples include expedites and orders which follow an abnormal process flow.
  • Plan and manage strategies for inventory reductions.
  • Create and maintain customized training literature and material for internal and external use.
  • Have a basic understanding of price, delivery, contract terms, and inventory.
Duties may be changed or additional duties assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Qualifications and Education Requirements:
  • High school diploma with a minimum of Two years in Customer Service required.  Related experience and/or training; or equivalent combination of education and experience.
  • Two years of experience in the Label or Printing industry preferred.
Preferred Skills:
  • Knowledge of Microsoft Office Software including Outlook.  Working knowledge with Adobe and typesetting. 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.
  • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
  • Understanding written sentences and paragraphs in work related documents.
  • Actively looking for ways to help people.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • The ability to communicate information and ideas in writing so others will understand. Communicating effectively in writing as appropriate for the needs of the audience.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit; reach with hands and arms and climb or balance.   The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WS Packaging Group Inc. is an Equal Opportunity, Affirmative Action employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


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